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Compliance Training Customised to Your Financial Institution

How a Global Financial Institution Revolutionised its Staff Compliance Training

A major financial institution wanted to create an interactive refresher compliance learning course to ensure greater staff engagement with their compliance culture.

Regulation Asia described the new Code of Conduct course as comprehensive and unique in its approach to instructional design, course structure, content flow and learner engagement.

The financial institution did not want a standard course format where learners would be required to read numerous pages of group policies and factsheets. The course would also need to align with their stringent design and technical guidelines and pass multiple rounds of stakeholder reviews before it could become mandatory for approximately 100,000 employees worldwide. At that point, the learning course would need to be available in 6 numerous languages and be provided in standard and accessible formats.

After carefully reviewing the financial institution’s existing courses, gathering stakeholder requirements and working closely with their mandatory learning squad, an innovative learning approach was proposed to enhance employee adoption and implementation of the course.

The course was successfully rolled out across the financial institution's global offices after complying with internal guidelines and passing stakeholder reviews.

Employees variously described the new learning course as “crisp and to the point” and “comprehensive, relevant and thoughtful”.

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